Proteus Industries’ manufacturing operations are partially open to service essential businesses including Medical and Semiconductor as part of the government’s “shelter in place” order for the San Francisco Bay Area to contain coronavirus. We are checking e-mails including tech and customer service e-mails. The order currently covers the period of March 17 through May 31st, 2020.
For customers, needing sales information please email at firstname.lastname@example.org and for tech support/questions we will respond through email@example.com . Vendors should contact us through firstname.lastname@example.org. Note that we will have limited operations through this period. Other urgent communications may be sent to our President, Jon Heiner at email@example.com. We apologize for the disruption this may cause.
Proteus Industries warrants Proteus-manufactured flow products to be free from defects in materials and workmanship for a period of five (5) years from the date of shipment. Tofco instruments and other products distributed by Proteus are covered under the warranties of their respective manufacturers. Flow sensor calibration is warranted for one (1) year. Altering or removing the factory calibration label from a product, or the field replacement of parts, voids the calibration warranty.
Proteus warrants WeldSaver™ products to be free from defects in materials and workmanship for a period of two (2) years from the date of shipment. Flow rate calibration is warranted for one (1) year. Defects caused by failure to perform periodic maintenance or the repair or replacement of blocked solenoid valves are not covered by this warranty.
Proteus’ obligation is limited to repair or replacement at Proteus’ option, and is contingent on written notification of the defect within 90 days of discovery. Equipment or parts that have been subject to abuse, misuse, accident, alteration or neglect are not covered by this warranty. Repairs are warranted for one (1) year from the date of repair or the remainder of the original product warranty, whichever is longer.
Our warranty does not cover alterations made to our products. Our warranty coverage is restricted to the form of the product in which it is originally delivered to our customer. Failures due to a customer declining to approve changes recommended by Proteus are not covered for products shipped after the date on which the recommendation was made.
This warranty is exclusive and in lieu of all other expressed or implied warranties, including fitness for a particular purpose, except as made in writing by Proteus. Proteus shall not be liable for any defects attributable to the acts or omissions of others after shipment, nor for any consequential, incidental or contingent damages whatsoever.
Our flexible manufacturing process allows many standard products to be shipped on the next business day if your order and credit clearance are received by 1:00 PM Pacific Time. Products requiring calibration have a lead time of 3 to 10 working days depending on quantity and calibration requirements. Lead times for WeldSaver™ products are provided by individual quotation.
For blanket and period orders for standard and customized products, you specify your dock date and preferred shipping method, and we will make sure it arrives on time, every time.
FedEx International services are used exclusively for deliveries to Canada, Mexico, and other overseas locations.
All sales are FOB Mountain View, California. Freight charges are prepaid and billed or charged to your account. Terms are Net 30 days, subject to credit approval. We accept Visa, MasterCard, and American Express. Your credit card will be charged when the order is placed. Prepayment by credit card or wire transfer to our bank may be required for International customers.
Prices as shown on a quotation are valid for the stated period. Prices as shown on the Proteus website are subject to change without notice.consequential, incidental or contingent damages whatsoever.
Unused standard products in new condition can be returned for credit within 60 days of shipment for a restocking charge of 15% of the original selling price. There is no restocking charge for products returned for correction of our mistakes within 60 days of shipment. Orders for customized products shall be non-cancelable unless a separate written agreement exists for the recovery of the inventory costs of product-specific unused inventory. Customized products are non-returnable. Products that have been used or tested are non-returnable. Orders for Tofco products are non-cancelable and non-returnable (NCNR).
For safety reasons, Proteus must be advised of the type of fluid used in any returned product.
Proteus supports semiconductor “Copy Exact” requirements by issuing a custom part number for the controlled part. Standard part numbers are not Copy Exact.
Proteus standard products are manufactured to Proteus designs and workmanship standards. Customers requiring special configuration control, workmanship standards, or other special requirements should contact Proteus Applications Support to obtain a custom model number.
The information contained in these web documents was correct at the time of publication; however, specifications are subject to change as Proteus Industries’ continuous improvement processes establish new capabilities.
WeldSaver™ and FluidVision® are registered trademarks of Proteus Industries Inc. All other company and product names may be trademarks of their respective companies.